Refund and Returns Policy

Effective Date: February 15, 2026

At E&I Motors, we want customers to shop with confidence at eandimotors.com. This Refund & Returns Policy explains the conditions under which products may be returned, exchanged, or refunded. This policy does not limit any rights you may have under applicable law.

1. Eligibility for Returns
   Customers may request a return within 30 calendar days of confirmed delivery of the item.

To be eligible for a return, the item must:

• be unused, uninstalled, and in new condition;
• be returned in its original packaging;
• include all original parts, accessories, manuals, labels, and documentation;
• not show signs of installation, wear, damage, modification, or misuse.

Returns that do not meet these conditions may be denied, subject to applicable law.

2. Non-Returnable Items
   The following items are non-returnable and non-refundable, except where required by applicable law or if the item was shipped in error or arrived defective or damaged:

• electrical or electronic parts;
• special-order or custom-order items;
• used, installed, altered, or damaged items;
• items missing original packaging, labels, serial numbers, or included components;
• clearance, closeout, or final-sale items;
• chemicals, fluids, lubricants, or other hazardous materials;
• any item clearly marked as non-returnable on the product page at the time of purchase.

2. Wrong, Damaged, or Defective Items
   If you receive an incorrect, damaged, or defective item, you must contact us within 5 business days of delivery at [email protected].

Your request must include:

• your order number;
• your name;
• a description of the issue;
• clear photos of the item;
• clear photos of the outer packaging and shipping label.

We may request additional information reasonably necessary to review and process your request.

4. Return Authorization Required
   Please do not send any item back without prior approval from our support team.

To request a return, email [email protected] with:

• your order number;
• the item(s) you want to return;
• the reason for the return;
• photos, if applicable.

If the return is approved, we will provide return instructions. Unauthorized returns may be refused or may delay processing.

5. Return Shipping Costs
   Unless the return is due to our error, a defective item, or shipping damage verified by us, the customer is responsible for return shipping costs.

We strongly recommend using a trackable and insured shipping service. We are not responsible for return shipments lost or damaged in transit.

6. Inspection and Approval
   All returned items are subject to inspection upon receipt. Approval of a refund or exchange depends on whether the returned item meets this policy and any applicable legal requirements.

If a returned item does not qualify for a return, it may be rejected and returned to the customer at the customer’s expense, unless applicable law requires otherwise.

7. Refunds
   If a return is approved, the refund will be issued to the original payment method used for the purchase.

Please allow 5 to 10 business days after inspection and approval for the refund to be processed. Processing times may vary depending on the card issuer or financial institution.

Unless required by applicable law or caused by our error, the following are not refundable:

• original shipping charges;
• expedited shipping charges;
• return shipping costs;
• handling or restocking charges, if any, only if clearly disclosed before the return is finalized.

1. Exchanges
   We may offer an exchange for eligible items when inventory is available. If an exchange is not possible, an approved refund may be issued instead.
2. Order Cancellations
   Orders may be cancelled only if they have not yet been processed or shipped.

If an order has already shipped, it can no longer be cancelled and will be subject to this Refund & Returns Policy.

If we are unable to ship an order within the promised timeframe, we will notify the customer and provide available options, which may include consent to a delayed shipment or a prompt refund for any unshipped merchandise.

10. Fitment / Compatibility Responsibility
    Customers are responsible for verifying product compatibility before placing an order. If you are unsure whether a part fits your vehicle or equipment, please contact us before purchase.

Returns based on compatibility issues may be denied if the product page, item description, or customer-provided vehicle or product information did not support the claimed fitment.

11. Chargebacks
    Customers are encouraged to contact us first to resolve any issue before initiating a payment dispute or chargeback with their card issuer. We are committed to working in good faith to resolve order issues promptly.
12. Contact Information
    For return, refund, exchange, or cancellation requests, contact:

E&I Motors
Operated by Amelie Service Inc

Operational / Service Location:
Dostluq Avto Servis
Sumqayıt, Niyazi küçəsi 451, Azerbaijan

Registered U.S. Company:
Amelie Service Inc

Phone: (+1) 347 414 00 29
Email: [email protected]